Recent Why SERVPRO Posts

Why your Business Needs an Emergency Ready Profile

4/8/2020 (Permalink)

Emergency Ready Profile logo With an Emergency Ready Profile set in place, it will lessen the chance for business interruption.

According to the latest research, an estimated 50% of businesses shut down after disaster strikes. A fire or a water claim can be detrimental to any business, it is so important to be prepared. Businesses that do survive a fire or water disaster usually had a preparedness plan already in place before an event presented itself. This alone speaks volumes as to why it is important to be prepared. Other key benefits to being prepared for a disaster is your employees and your clients will feel they are in good hands and have a greater trust for your company. 

With an Emergency Ready Profile set in place, it will lessen the chance for business interruption. Your trusted staff and SERVPRO of Citrus Heights/Carmichael and Roseville will know the immediate course of action to take should an event arise. Knowing what to do and how to get the job done by being prepared ahead of time, while having documentation as to how to address water and fire damages before an event strikes are the keys to timely mitigation and restoration of business. 

What are the key benefits of an Emergency Ready Profile?

  1. No cost assessment of your commercial building
  2. Documentation that holds crucial information needed in case of an emergency
  3. Guide to help you get back into your building after a disaster
  4. List of exactly who you should call for disaster mitigation and restoration
  5. Identifies the line of command for authorizing work that needs to be completed right away
  6. Provides building details like shut-off valve locations, and other priority information

Schedule your Emergency Ready Profile today. Contact the SERVPRO of Citrus Heights/Carmichael and Roseville office at 916-966-2601 to set up an appointment. Our team will come to your location and ensure you are prepared with your very own Emergency Ready Profile. 

SERVPRO of Citrus Heights / Roseville and Carmichael is More Than Fire and Water

3/30/2020 (Permalink)

Commercial building with SERVPRO truck outside SERVPRO of Citrus Heights / Roseville and Carmichael does so much more than mitigate and restore water and fire damaged properties.

When most people hear the name SERVPRO fire and water come to mind automatically. Many people do not know that SERVPRO of Citrus Heights / Roseville and Carmichael does so much more than mitigate and restore water and fire damaged properties. Be aware of what our team specializes in so that if an incident occurs in your residential or commercial building you know exactly who to call.

List of SERVPRO of Citrus Heights / Roseville and Carmichael’s Services

  • Water Damage
  • Fire Damage
  • Mold Remediation
  • Cleaning Services:
    • Air Ducts & HVAC
    • Biohazard
    • Carpet and Upholstery
    • Ceilings, Floors, and Walls
    • Drapes and Blinds
    • Odor Removal
    • Sewage
    • Trauma and Crime Scene
    • Vandalism and Graffiti
    • Commercial Cleaning

And there is more! There is not much we do not do in regard to mitigation, restoration, and cleaning. We can handle projects of any size, large or small, as we are part of SERVPRO’s Commercial Large Loss Division. We stand by our expertise and training.

Why SERVPRO of Citrus Heights / Roseville and Carmichael is Different

  • 24-Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment

Contact our team if you experience any loss or if you need a service that we perform. You can reach our team 24 hours / 7 Days a week at 916-966-2601

SERVPRO of Citrus Heights / Roseville and Carmichael are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time, SERVPRO of Citrus Heights / Roseville and Carmichael would like to make our customers aware that we are specialists in cleaning services. We adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect residential and commercial spaces, according to the Centers for Disease Control and Prevention standards. We have many years of experience in dealing with biological contaminants and go above and beyond the scope of work that janitorial staff usually perform on a daily basis.

The CDC encourages cleaning of surfaces that are touched often such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. 

Other spaces mentioned in the CDC’s guidance for commercial spaces to be cleaned and sanitized include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. Currently there is no product tested against this particular strain of the coronavirus, however, we are following all guidelines as provided by the CDC and local authorities.

Call (916) 966-2601 Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Citrus Heights / Roseville and Carmichael , (916) 966-2601!


Why it is Important to Mitigate Fire Damages Quickly

3/5/2020 (Permalink)

Old photos scattered on the floor Our team can help restore old keepsakes damaged by fire.

When you have a fire in the home, it can devastate members of the home and be emotionally distressing. The most important step when there is a fire is to ensure all members of the home are safe. Once everyone is safe so much goes through the mind of a fire victim. Memories shared with loved ones inside the home flood through one’s mind. The stresses of accounting for the valuables and keepsakes that are irreplaceable come to mind. The last thing one thinks about is what steps are next. 

Once everyone is outside the home and the fire is extinguished, contact us. Our staff is available 24 hours a week and seven days a week. We will arrive on the scene quickly to assess damages and get to work right away. We even work with your insurance, saving you steps. Right now is a time for you to worry about other things. 

It is important to not put off mitigation and restoration. The longer soot residues remain in the home and on materials within the home the harder it will be to remove. Not only can the soot be hard to remove, but it can also carry further through the house and the leftover smoke is not healthy for you or your family. 

If you experience a fire catastrophe, contact our team. Call 916-966-2601. We will take care of your needs and make it as worry-free as possible.

SERVPRO of Citrus Heights / Roseville and Carmichael Uses Professional Equipment to Provide Professional Service

3/2/2020 (Permalink)

SERVPRO employee cleaning sewage with professional equipment SERVPRO of Citrus Heights / Roseville and Carmichael takes pride in the equipment we use.

SERVPRO of Citrus Heights / Roseville and Carmichael only uses professional and updated equipment. Our team takes pride in the equipment we use, and, in the training, we receive by SERVPRO. Our equipment is the latest technology and is up to date. Our equipment is tested regularly to ensure it works seamlessly upon arrival. 

Our goal is to alleviate any stress you may have regarding the project at hand. Understand when SERVPRO of Citrus Heights / Roseville and Carmichael’s staff come to the rescue we will address any issues you have right away. You can assure you are in good hands because we follow the standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

The equipment we use is state of the art. A few examples of equipment used and when we used them is below: 

  1. Advanced moisture meters detect water that can be behind walls or under flooring. This meter not only detects the moisture but also informs staff how saturated the area is.
  2. In more difficult areas, infrared cameras are used to detect water in areas that may not be picked up by the moisture meters.
  3. Top grade industrial dehumidifiers and high-speed air movers are used to remove moisture from walls, ceilings, and floors. However, different size disasters call for different types of equipment.  
  4. Air scrubbers and deodorization agents may be used to remove odors from fire or water damages. This will help with odors and help with air quality control. The air scrubbers we use will remove chemicals, contaminants, and gasses from the air through a filtration process. The deodorization agents control the odors helping to eliminate them from the air.  

This is just a small sample of equipment and methods that may be used to address your fire or water damage concerns. It takes professional equipment and professional staff to take care of water or fire damages. We are here for you. Contact 916-966-2601.   

Why Choose SERVPRO of Citrus Heights / Roseville and Carmichael

3/2/2020 (Permalink)

Corporate office of SERVPRO SERVPRO has over 1700 franchises nationwide.

There are so many different companies that provide cleaning, mitigation, and restoration services on a professional level. An unexpected water or fire disaster takes place and it is unclear who to call in your dire need of help. It is hard to decide which company will help you, what company can take on the task of completing the task from inspection to completion?  

  1. SERVPRO of Citrus Heights / Roseville and Carmichael is not like other companies. SERVPRO holds on to family business values that help us shop small businesses, as SERVPRO started in 1967 as a painting business by Ted and Doris Isaacson. The values that were so important to their success then, hold now. Now SERVPRO has over 1700 franchises nationwide. If the job is too big for one franchise, multiple franchises will come together quickly to address the emergency. Not many companies have this option.  
  2. SERVPRO of Citrus Heights / Roseville and Carmichael is locally owned and operated by Rob and Jen Carpenter. This location was opened over 37 years ago and operates with over 20 employees and has a wide range of vehicle types and equipment types to work in the field effectively. 
  3. We will work directly with your insurance company to ensure the work completed is covered. If it is not covered by your insurance company, we will let you know pricing and what to expect next.
  4. Our technicians are highly professional and trained. They will work quickly and efficiently. 
  5. Let SERVPRO of Citrus Heights / Roseville and Carmichael’s testimonials speak for themselves. 

If you have any questions, please contact as soon as possible. Call 916-966-2601

SERVPRO of Citrus Heights / Roseville and Carmichael Customer Reviews

2/17/2020 (Permalink)

thumbs up  with conversation bubbles SERVPRO of Citrus Heights / Roseville and Carmichael's customers are very satisfied.

SERVPRO of Citrus Heights / Roseville and Carmichael is diligent in providing the best in regard to mitigation and restoration services, for both, home and business. Smaller project or a large loss, our team can handle the needs of any size disaster. We aim to arrive quickly, to complete our work in a quality standard, and customer satisfaction is number one to each member of our staff.

Here are some reviews left by SERVPRO Citrus Heights / Roseville and Carmichael customers:

“So my home flooded overnight and I had to immediately relocate. My life was in shambles and I felt helpless. Then came SERVPRO to the rescue. They came the following day and packed up all of my belongings, moved it out, stored it, and then moved it into my new place! Jen, the manager, was absolutely wonderful. She was kind, honest, and answered all of my questions promptly. The rest of the crew worked hard and always had a smile on their face. Overall, the customer service and quality of work by SERVPRO have been stellar and I couldn't have made a better choice. I was in good hands. Thank you all!” – Tia M.

“Why me? I had no idea this type of company even existed! I happen to come home from lunch and found water all over the place. I was freaked out! I called my husband and he said call those SERVPRO guys. I called and they were out here fast. They got everything pumped out and we're so nice! They explained everything to me and stepped me through the entire process. I was so amazed how clean the demolition was. They even dealt with our insurance company when the insurance guy was extremely hard to deal with. I felt like Rob and his team were had our back. Thank you!” - Sara

“SERVPRO was super responsive, very fast, and reasonably priced.  When dealing with water damage, you want a company to partner with you and work to address the issues quickly and thoroughly.  SERVPRO was great.” – Anna S

Whatever disaster comes your way, our team is trained and has the experience to handle your needs.  If you have a fire, flood, or need mold mitigation contact your local mitigation and restoration service provider. Call 916-966-2601.

Service Response Time Expectations

2/14/2020 (Permalink)

hourglass with red sand SERVPRO of Citrus Heights / Roseville and Carmichael is available for you 24 hours a day and 7 days a week

SERVPRO of Citrus Heights / Roseville and Carmichael is available for you 24 hours a day and 7 days a week, arriving faster to any size disaster. Water emergencies need attention immediately. Water spreads fast and is absorbed through floors, walls, and furniture. If your water emergency does not get the quick attention it needs, mold will grow rapidly and then there is a larger issue at hand. Our professional staff provides emergency cleaning and restoration at any time of the day and any day of the week.  

What should you expect once you have an emergency in the home or at the worksite? SERVPRO of Citrus Heights / Roseville and Carmichael will stand by the following:

Mitigation and Restoration Response Times

  • Within 1 hour of notice of loss, our team will contact you.

One of our staff members will contact you and ask you questions regarding your emergency. This will help our team determine how many people will need to arrive, what equipment will be needed, and any other resources we may need for the task at hand. 

  • Within 4 hours, we will arrive to start the process.

These four hours give our skilled team time to gather resources and to arrive on the scene in time. Once our team arrives, we can identify the scope of work and start working on the damage and prevent further damage to the home or the building. 

  • Within 8 hours of arrival, we will do a verbal briefing of the work needed to complete the project. 

Once the emergency is under control, our team will brief you on the scope of work and plan accordingly for the completion of the project with you.

SERVPRO of Citrus Heights / Roseville and Carmichael’s team will show up and address your mitigation and restoration needs quickly. Our goal is to provide a top-notch level of service while taking your worries away. Contact 916-966-2601. 

Why You Should Consider Us for Restoration | SERVPRO® of Citrus Heights/Roseville

10/7/2019 (Permalink)

SERVPRO of Citrus Heights/Roseville's green work van with SERVPRO logo at clean up site A quick response from SERVPRO of Citrus Heights/Roseville ensures your Damage Restoration needs are professionally completed.

Choosing a restoration company to work with is a decision that homeowners should weigh heavily. This company will not only handle the restoration of your home, but they will also be working with you during a trying time. The right company will provide reassurance and ensure your experience is positive as they work to restore your home to its previous condition.

Any kind of household disaster has the potential to give rise to other damages, so choosing a company that has a wide range of expertise is key.

Structural damage can occur following water damage, fire can release hazardous particles into the air, and storms can cause both fire and water damage all at once. Finding a company that is well-rounded in their areas of damage treatment is key to a good experience.

Why Our Restoration Process Matters

When we work on a restoration job, we focus not only on restoring the property but also on providing the customer with peace of mind. Here are some reasons to consider us for restoration:

Our Availability Is Open

There is no way to ensure a disaster will occur at a convenient time, which is why we are always here to answer when you call. Our 24⁄7 emergency line means you can get in touch with us right away so our technicians can spring into action and treat your damage quickly no matter the hour.

Our Technicians Are Highly Trained

We are proud to invest in training for our technicians so we can ensure everyone is getting the best work possible. Every technician we have is highly trained and adheres to the IICRC standards, ensuring he or she will use scientifically proven techniques and equipment.

Our Network Is National

We have franchises across the country, amounting to over 1,700 locations, which allows us to have a large pool of resources to pick from. This enables us to treat a wide-scale natural disaster with the same level of expertise as we would a small home fire and ensures we can help you with restoration wherever you are located.

If you have experienced storm damage, we are always here to help! Call our restoration experts 24⁄7 so we can address your damages quickly.

Tips From Us

3/6/2019 (Permalink)

It may be tempting to take matters into your own hands but sometimes it can make the situation worse. Below are some tips from the pros.

  • Limit movement in the home to prevent soot particles. 
  • Keep hands clean.
  • Place dry, colorfast towels or old linens ion rugs.
  • Wash both sides of leaves on house plants.
  • Place aluminum foil or wood blocks between furniture. 
  • Hang furs and leather goods to dry separately.
  • Remove and prop up wet upholstery cushions for even drying.
  • Wipe excess water from wood furniture after removing lamps and table top items.
  • Hose and wash egg damage from building exterior as soon as possible.
  • If electricity is off, empty freezer and refrigerator completely and prop open doors to help prevent odor.

These simple tips can be helpful when waiting for professional help to arrive. 

Keeping Your Office "Healthy"

3/4/2019 (Permalink)

You can reduce and prevent the spread of illness and reduce respiratory problems by keeping your office clean. SERVPRO of Citrus Heights/Roseville uses a cleaning system that removes the soil from your carpet, furniture, and even the walls. In addition to floor and surface cleaning, we also provide duct cleaning and solutions for water damage that leads to mold. There can be hidden threats such as stagnant water in air ducts, damaged carpets breeding bacteria, and soaked insulation that may produce mold and other harmful bacteria.

The greatest part is we are available 24/7 so that we can get your office up and running as soon as possible. We understand getting your office back to normal is important because it means you are back in business.

Service Reponse Guidelines

3/4/2019 (Permalink)

SERVPRO of Citrus Heights/Roseville understands that time can make the difference in the restoration industry. We offer a variety of services, such as smoke removal, soot removal, deodorization, water removal, and dehumidification. Especially with water damage the longer it sits the more damage it causes by the minute. We follow Service Response Guidelines to ensure timely response to your disaster. It is our 1,4,8 guideline.

Within 1 hour of notice of loss, we will contact you to arrange service.

Within 4 hours we will be on site ready to start mitigation services.

Within 8 hours of arrival, we will do a verbal briefing of the scope of work that will be necessary. 

We aim to mitigate the damages of your loss, by following our Service Response Guidelines we ensure fast and efficient service.

Vandalism at Your Commercial Building

2/26/2019 (Permalink)

Vandalism is the intentional damage and defacement of property without the owner’s consent. It is unimaginable to think that someone would deliberately cause harm to your business or commercial business, but the reality is there are many people that do partake in this behavior.

If your property or business was a victim of vandalism be sure to report it immediately to your local police department. Vandalism usually begets more vandalism so be sure to contact the experts of SERVPRO of Citrus Heights/Roseville to take care of the issue right away.

Buildings and properties that are unkept are a bigger target for vandalism. Be sure to keep your property tidy and well-lit. Even consider installing cameras to record perpetrators in the case of an incident.

Another way to deter uninvited people from entering your property is getting shrubs or fences.

Although it is inevitable to ensure vandalism doesn’t happen, these steps can help prevent it. If you should fall victim to vandalism, allow SERVPRO of Citrus Heights/Roseville to help you with our many services below.

  • General cleaning and graffiti removal
  • Brick, stone, and concrete cleaning
  • Odor removal and deodorization
  • Debris removal
  • Water damage restoration
  • Fire damage restoration
  • Mold damage restoration
  • Contents cleaning

SERVPRO of Citrus Heights/Roseville Ready When Disaster Strikes!

2/26/2019 (Permalink)

Nature strikes with no warming. It can wreak havoc with storms on your property or business. We have a network of more than 1700 franchises nationwide and are ready for any size disaster. Our experts can clean and reconstruct any damage to your home caused by storms, flooding, fires or any type of disaster. Although it is impossible to prevent natural disasters we can offer you peace of mind with an Emergency Ready Profile.

SERVPRO of Citrus Heights/Roseville can offer your business or property an Emergency Ready Profile (ERP). One of our experts will visit your property and create a concise Profile Document that contains critical information in case of an emergency. This no cost assessment of your facility will provide our crew with location of crucial shut-off valves, priority areas and contact information of your building so that when disaster strikes we can create an immediate plan of action to minimize damage.

Having a quick reference of what to do, how to do it, and who to call provides solutions in advance of an emergency so the during an emergency you are “Ready for whatever happens.”

Call SERVPRO of Citrus Heights/Roseville at (916)967-2500 to set up an ERP for your facility.

Rain Safety Tips for Your House

2/26/2019 (Permalink)

We will get up to 5 inches of rain in the area. Follow these rain safety tips to protect your home. They are simple can very effective at protecting your home against these harsh rain - Ensure that drains and gutters are clear of any debris, to reduce the risk of your gutters overflowing or bursting. It can not only cause flooding but damage to the structure of your house.
- Check doors and windows to check for proper seals. Fix all leaks. Water entering your house can have long term effect such as mold.
- Trim trees and foliage. It could potential fall on your home. We have seen many cases where entire trees come in through the roof of homes.

Follow these easy yet effective tips to keep your home safe from the rain.