Service Reponse Guidelines
SERVPRO of Citrus Heights/Roseville understands that time can make the difference in the restoration industry. We offer a variety of services, such as smoke removal, soot removal, deodorization, water removal, and dehumidification. Especially with water damage the longer it sits the more damage it causes by the minute. We follow Service Response Guidelines to ensure timely response to your disaster. It is our 1,4,8 guideline.
Within 1 hour of notice of loss, we will contact you to arrange service.
Within 4 hours we will be on site ready to start mitigation services.
Within 8 hours of arrival, we will do a verbal briefing of the scope of work that will be necessary.
We aim to mitigate the damages of your loss, by following our Service Response Guidelines we ensure fast and efficient service.