Recent Posts

Who Can I Call to Help with Flooding in My Citrus Heights/Roseville and Carmichael Home?

10/14/2020 (Permalink)

rain drops on a window In case of a flood, you need to seek a professional cleaning expert to restore your property after the storm

There are times where a storm can cause a severe flood in homes. These are frustrating times, and we cannot help but sympathize with you if you are a flood victim. In case of a flood, you need to seek a professional cleaning expert to restore your property after the storm. If you reside in Citrus Heights/Roseville and Carmichael, then your worries of who to call for help is over. SERVPRO of Citrus Heights/Roseville and Carmichael is available; we will be there at the beckon of your call to restore your home "Like it never even happened."

Why Choose SERVPRO Over Others?

We run 24/7, SERVPRO of Citrus Heights/Roseville and Carmichael will help you regain your home beauty and ensure your home is in tip-top shape.

We have highly qualified and certified crew members to tackle complex restoration challenges in our line of duty. Our specialty line includes safety and health, structural drying, odor control, water damage restoration, and applied microbial remediation.

Our technicians are trained and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), so be rest assured of quality service delivery.

Our disaster recovery team is available to address a significant flood loss event on your property. With the use of the latest technology and equipment like wet vacuums, submersible pumps, extractors, thermos hygrometers, moisture sensors, moisture meters, dehumidifiers, centrifugal air movers, high-tech foggers, disinfectants, powerful fungicides, and more, at our disposal, we'll pull it through.

We are quick and precise in responding to a flood loss situation to save you both time and money.
Flooding can cause severe contamination if not addressed promptly. Therefore, our team uses a broad range of water extraction equipment such as high-powered pumps and truck-mounted extractors to extract floodwater containing debris.
We will restore your carpets, sheetrock, flooring, paintings, and other materials once contacted.
Why the delay? Get your phone out and contact us at SERVPRO of Citrus Heights/Roseville and Carmichael today for swift and quality restoration service.

How to Remove Smoke Odor From My Business After a Fire

10/14/2020 (Permalink)

Building with open windows Let fresh air drive the intense smoke odor out of the building first.

Smoke can leave a horrible smell on your property even after it's been put out. No one will be comfortable with the offensive, choky smoke odor of burnt properties. Getting rid of the smoke odor is a challenging task. When fire smoke invades a property, the smoke particles are absorbed by different surfaces, which requires a lot of effort to remove the smoke odor. The cleaning process could be tedious and frustrating if you’re not an expert at it.

Below are steps on how to remove smoke odor from your business after a fire.

First, you need to open all doors and windows to allow for proper ventilation. Let fresh air drive the intense smoke odor out of the building first. You could support with fans and point them at strategic places close to doors and windows to drive out the smoke odor.

Remove all fabrics like furniture covers, carpets, furniture covers, curtains, duvets, blankets, and have them washed or dry cleaned.

Wash all surfaces such as cabinets, shelves, doors, and windows thoroughly with soap, disinfectant, and warm water.

Use baking soda to clean carpets and upholstery. Spray the baking soda on upholstery and let it stay for several hours to allow the soda to absorb the smoke odor before using a vacuum machine with a HEPA filter on the surface. Steam cleaning is a very effective method of smoke odor removal. However, it is a delicate method that, if not carefully done, could damage the material. Cleaning upholstery and carpets need to be done carefully to eradicate all smoke odor. You may consider getting a professional's help, like SERVPRO of Citrus Heights/Roseville and Carmichael.

Clean the HVAC system to get rid of invisible smoke particles from the ductwork. You may also need to repaint the wall.

The safest and fastest way to remove smoke odor from your business is to call the professionals to handle your business. SERVPRO of Citrus Heights/Roseville and Carmichael are at your service any time your commercial space needs professional cleaning. Don’t hesitate to call us now to help you get that smoke odor out of your commercial space as quickly as possible.

Addressing Water Damage After a Fire

7/6/2020 (Permalink)

green fire house and water The main weapon firefighters deploy a fire with is their water hose, the pressure and force alone can douse a fire and property materials can ruin.

Friend or Foe? Is water a collaborator in fighting a fire or an accomplice to the damage sustained? Water, if not correctly used, it can be a double-edged sword in a fire hazard. It might initially sound counter-intuitive to consider water damage after a fire hazard. Still, water is involved in every stage of a fire hazard.

At the beginning of a fire

If you have fire sprinklers, these are activated by smoke or heat. Some sprinkler systems are activated only in specific rooms where the fire is detected, while others are an all-or-nothing system. As the whole room or area gets sprinkled with water, materials also get sprayed.

During the fire

If the fire spreads and gets hotter, utility pipes get damaged. Fire quickly melts and damages PVC water pipes, and leakages occur. If the water pipes are copper, the fire heats the water and builds up pressure in the pipes. Cracks and joints can burst open, flooding the immediate area.

Fighting the fire

The main weapon firefighters deploy a fire with is their water hose. The pressure, force, and sheer amount of water brought to bear on a building is often enough to douse a fire, break properties, and drench everything. It is a common sight for furniture and household items to be soggy in the aftermath of a fire due to this step.

After the fire

At this phase, it is essential to quickly address the damage from the previous stages, as water damage can have a lasting effect. When water damage is left unaddressed, the damage compounds over time. The moist environment and soaked materials are perfect conditions for mold to grow. 

Carpets get damaged, drywall, and the ceiling soaks up water, compromising their structural integrity and aesthetic appeal. Unaddressed, water damage from a fire constitutes a danger. The seal around appliances such as sockets and bathtubs weaken and break lose, opening up an opportunity for infestation by moisture-loving pests such as pill bugs. Electrical shock is another risk unaddressed water damage can pose.

It is imperative to contact a restoration expert as delay often leads to further damage and rising costs. Their understanding and help would also help get your home/office back to normal as soon as possible. Contact SERVPRO of Citrus Heights/Roseville and Carmichael to address your fire and water damage concerns. 

Cleaning is What We Do: SERVPRO of Citrus Heights/Roseville and Carmichael

7/2/2020 (Permalink)

Cleaning sink with a rag Used in a professional sense, the word cleaning connotes, cleaning, sanitizing, and disinfecting surfaces, materials, and other items.

Cleaning, as used in the title, is somewhat ambiguous and encompasses other processes than mere cleaning. Used in a professional sense, the word cleaning connotes, cleaning, sanitizing, and disinfecting surfaces, materials, and other items. All these activities are meant to reduce the microbial burden in the home or business. 

Lets briefly highlight the key differences between the three:

  1. Cleaning: Physical removal of dirt and grime from a surface or material with using soap/detergent and water. Cleaning by removing any dirt from the surface. The aim is not to kill microbes. However, since the dirt on which microbes thrive is dislodged, this invariably removes microbes as well. 
  2. Sanitizing: This is the use of approved chemical products to inactivate microbes. The aim here is to lower the number of germs on surfaces and objects to levels deemed safe by Public Health Standards. The target is often bacterial rather than viruses. 
  3. Disinfecting: This is the use of approved chemical products to kill germs on surfaces and objects. It does not necessarily clean the surface, but killing the germs lowers the risk of spreading infections.

There are several risks that a well-meaning individual can inadvertently expose themselves to if there is no professional guide. A typical example is mixing ammonia-based cleaning products with chlorine-based bleachers. Alcohol-based sanitizers are a no go for surfaces or items that would be close to a source of heating. What concentration should your cleaning agent be for a particular surface?

Guessing the proper combination and agent to use can be fatal in light of the recent pandemic. How do you properly clean up after a quarantine? How do you clean up after a confirmed COVID-19 patient is taken to a hospital? How about preventative cleaning. In such cases, professional help is needed.

SERVPRO of Citrus Heights/Roseville and Carmichael, with years of experience in biohazard cleaning, is well-positioned to provide such professional help. 

4th of July Safety Tips

6/29/2020 (Permalink)

Girl holding sparklers SERVPRO of Citrus Heights/Roseville and Carmichael wishes you a safe and happy Independence Day!

The 4th of July is undoubtedly a day of festivity across the country. Irrespective of your state, two activities are synonymous with Independence Day celebrations. Fireworks and Cookouts. Lighthearted and fun, these two activities are filled with hidden dangers. 


The National Fire Prevention Agency (N.F.P.A.) and the U.S. Hospital Emergency Rooms report thousands of fires, burns, injuries, and even a few deaths associated with fireworks. A cool wind, the heat, dry combustible materials, and flying sparks can combine to start a fire quicker than a blink of an eye. And being in a festive mood, it is easy to dismiss the glow of a burning material as another firework is going off. Considering that children and teens are often the victims, it is a sign of responsibility to be aware of the dangers.

Fireworks are not the only issue in fires breaking out on holiday. Celebrating the 4th with an outdoor cookout is a long American tradition. Considering that 7 out of 10 U.S. adult possess either a grill or a smoker, it is easy to be lax about safety as it is an activity one is familiar with. 

Safety Tips

The tips below are not exhaustive. They serve as a starter pack for you to keep both yourself and your family safe during this celebration.

  • Check the Fire Danger Index for your local area.
  • Be careful if a drought has been recorded in your area.
  • Keep a water hose or a bucket nearby
  • Have a fire extinguisher handy. Remember P.A.S.S. – Pull, Aim, Squeeze, Sweep – when operating it. 
  • Be aware that grease and fat buildup on grill grates are prime fuel for fires.
  • Don't grill under overhangs, including railings or trees.
  • Keep children, pets, and materials at least 3 feet away from grills. 17% of grill fires often involved items being dangerously close to the grill.
  • Never leave the grill unattended.

These tips should help to keep your family safe. SERVPRO of Citrus Heights/Roseville and Carmichael wishes you a safe and happy Independence Day!

Plan Before Fire Strikes

6/27/2020 (Permalink)

Fire extinguish with blue background Learn to use and maintain a fire extinguisher. Contact a certified authority such as the fire department.

Fire can happen to anyone. The threat is universal and sometimes with the littlest provocations. However, as a Malay Proverb says, “Prepare the umbrella before it rains.” It is essential to follow proper guidelines in preparation for the eventuality of a fire. 

Three Ways to Plan Before Fire Strikes


A clear and well-understood fire escape plan is critical. Having a plan eliminates confusion and decision paralysis that might occur in the heat of an emergency. A few essential components of such a plan include:

  • Make sure windows are easy to open up from the inside. 
  • Know your way around instinctively. Practice feeling around the house in a blindfold or the dark.
  • Ensure children understand to cooperate with firefighters and know where to go should a fire arise.


The earlier you know there’s a fire, the better your chances of surviving. 

Guidelines include:

  • Install smoke alarms. Every area of the house should have a fire alarm.
  • Have a schedule to check and replace the batteries in all alarms
  • Have a plan to test and replace the alarm units.
  • Never disable a smoke alarm (not even when cooking).
  • Have smoke alarm options for people with accessibility needs. The alarm should also trigger sounds, strobe/flashing lights.


These are extra steps to minimize potential losses and ensure all preparation does not go to waste.

  • Create digital copies of relevant documents. Backup these copies to a secure cloud-based service (such as Google Drive, Dropbox, etc.).
  • Learn to use and maintain a fire extinguisher. Contact a certified authority such as the fire department.
  • Consider an automatic fire sprinkler.
  • Ensure your home is not a fire hazard. Keep your home in top safety conditions.

Proper preparation is vital in determining how disastrous a fire hazard would be to you. 

Does Your Family Have an Emergency Fire Plan?

6/25/2020 (Permalink)

green and orange checklist An emergency plan is a set of instructions stating steps for each family member to take and adhere to in the eventuality of a disaster.

An emergency plan is a set of instructions stating steps for each family member to take and adhere to in the eventuality of a disaster. It is easy to forget how disruptive a disaster can be with regards to our set routines, movement, communication channels. It is, therefore, essential that the whole family understands the plan. In creating this plan, pay special attention to adults, kids, and those with special needs.

An Emergency Plan can be developed in 3 steps:


During an emergency, there are two key concerns: Getting to a safe place, ensuring your family and loved ones are also in a safe place. 

Simple guidelines include:

  • Collect important household contact information for your family and other important people/offices, such as medical facilities, doctors, schools, or service providers.
  • Find out what to do during an emergency if you or your family member is at home, outdoors in the neighborhood, work, school, a childcare home, or out of town.
  • Find out if there are shelters that can be used as muster points or emergency meeting places in each of these locations.
  • Specific instructions include receiving and identifying emergency alerts, navigating to the nearest shelter, and making use of emergency communication channels.
  • Tips specific to different emergencies such as fire or flood emergency.


Once the plan is completed, it can be printed onto a wallet-sized card.

  • Make sure everyone carries a copy of the plan in a place that is easily accessible. 
  • You should also post a copy of your plan in a central location in your home. A good place for your emergency plan is posting it to your refrigerator or on a family bulletin board.
  • Also, have a digital copy in everyone's mobile device.


Practicing gets everyone familiar with the plan.

  • Have regular household meetings to review the plan and make a note of any changes.
  • Discuss what information to send during an emergency. clear, concise, and informative should be the goal.
  • Practice, practice, practice. Calls, sending SMS, gathering in emergency meeting places.

What to do If Fire Strikes

6/23/2020 (Permalink)

Roof on fire with firemen putting out the fire Fire grows rapidly and it is hot and deadly. There are certain things you can do to be safer and to minimize damage.

During a fire, adhering to guidelines could be the difference between surviving a fire with only a bad scare or having a true crisis on your hands. There are so many things to consider once a home fire begins. Fire grows rapidly and it is hot and deadly. There are certain things you can do to be safer and to minimize damage. 

Consider the following:

Fire is Fast

It can take as little as 30 seconds for a small flame to turn into a major fire. Be decisive in your actions. Take a direct, unhindered route to the nearest exit. If the primary exit is blocked, make use of the alternative exit.

Fire is Hot and Deadly

Fire generates a lot of heat. Fire produces smoke and other toxic fumes. Asphyxiation and disorientation are real dangers.

  • This hot air can cause a lot of damage to the lungs if inhaled. Crawl to the exit to avoid the heat, as well as smoke and toxic gases that collect closer to the ceiling.
  • Cover the nose with a wet piece of cloth to prevent inhaling toxic fumes.
  • The heat can also cause damage to the skin as well. If you cannot get out fast enough, dampen your cloth.
  • Before grasping a door handle/ knob, briefly touch it to test how hot it is. Be ready to shut the door quickly if heavy smoke or fire is present.
  • If your clothes catch fire - stop, drop, and roll. Stop right away and drop to the ground covering your face with your hands. Once You do so, roll over and over or back and forth until the fire is out.

Other Guidelines

If all means of exiting are inaccessible; close the door, cover vents and cracks around the outside of your doors with cloth or tape to keep smoke out. Call the fire department and describe where you are.

  • At the sound of available help, signal for help at a window with a light-colored cloth or a flashlight.
  • If you can't get to someone or a pet needing assistance, leave the home and call the fire department.
  • Make necessary adjustments to facilitate emergency escape for adults and people with accessibility needs.

Tips to Prevent Home Fires in Citrus Heights/Roseville and Carmichael

6/19/2020 (Permalink)

orange candle Tips to Prevent Home Fires in Citrus Heights/Roseville and Carmichael

Avoiding a fire outbreak in the home comes down to become more safety-conscious and following specific fire safety guidelines in the home. Following these guidelines will help to prevent a fire incident in the home.

General Guidelines

  • Children
    • Matches and lighters should be out of sight, reach, and access for kids.
    • An adult should always be with kids whenever there is an operating stove or burning candles.
    • Teach kids to be responsible with fire as a tool, not a plaything.
  • Fire Hazard Awareness
    • Keeping combustible and flammable liquids/ materials close to heat sources is a recipe for disaster.
    • Ovens and stove ranges are not meant for heating the home.
    • Portable generators should be used and refueled outdoors and/or in well-ventilated areas.

Activity Specific Guidelines

  • Cooking
    • Stay in the kitchen when cooking. If you are leaving, even for a short period, turn off the stove.
    • Wear short, close-fitting or tightly rolled top sleeves when cooking.
    • Enforce a 3-feet "kid-free zone" around the stove.
    • Grills should be at 10 feet away or more from any siding and deck railings, and out from under eaves and overhanging branches.
  • Smoking
    • Don't smoke in bed, especially when drowsy, or when tipsy, or when Oxygen is being used in the home.
    • Smoke outside, completely stub-out butts in an ashtray or a can filled with sand. Also, soak cigarette butts and ashes in water before throwing them away. Hot cigarette butts can light up a trash can.

Equipment Guides

  • Electrical and Appliance Safety
    • Don’t force plugs to fit into a slot outlet or extension cord that is not an exact match.
    • Immediately turn off, unplug and professionally replace faulty appliances, light switches that are hot to the touch, or frayed wires.
  • Portable Space Heaters
    • Purchase heaters evaluated by a nationally recognized laboratory.
    • Thermostat control and automatic switch-off mechanism are important features in a portable heater in preventing fires.
    • Use the heaters in a well-ventilated room.

Fireplaces and Wood stoves.

  • Schedule regular and thorough inspection of wood stove pipes and chimneys.
  • Use a fireplace screen that is heavy enough to stop any rolling logs and that are big enough to cover the entire opening of the fireplace to catch any flying sparks.
  • If the fire is not completely out, do not leave the house or go to bed.

Following these fire safety guidelines should help you prevent a fire in your home in most cases. 

Staying Safe When a Wildfire Is Near

6/15/2020 (Permalink)

Wild fire in the woods A wildfire is a fire that is unplanned and that burns in a natural area such as a forest, grassland, or prairie.

A wildfire is a fire that is unplanned and that burns in a natural area such as a forest, grassland, or prairie. Fire in these types of unclosed space can often get out of hand and become disastrous. Even while it is under control, the smoke and fumes can pose a severe threat.

When such is the scenario, few guidelines would be of immense help.

  1. Evacuate immediately if authorities tell you to do so.
  2. Call 911 if you are trapped and give your location. Understand that emergency response may be delayed or impossible. 
  3. Listen to local alert systems for emergency information and instructions for your area.
  4. Use N95 masks if available to keep from breathing harmful particles.
  5. If you are not ordered to evacuate, but conditions worsen, stay inside in a safe location.

However, safety should start before a wildfire occurs.

  1. Sign up for emergency alerts broadcasted by the authorities such as Emergency Alert System (EAS) and National Oceanic and Atmospheric Administration (NOAA) Weather Radio.
  2. Get familiar with the evacuation routes and shelter locations in your community.
  3. Have emergency supplies such as N95 respirator masks. Emergency supplies should take into consideration specific needs – physical, medical, and age-related needs.
  4. Select a room. Use a portable air cleaner to keep pollution levels down. Ensure the room can be sealed off – doors, windows, and door cracks. It is also helpful to keep home surroundings free of leaves, debris, or flammable materials.
  5. Keep essential documents in a fireproof, safe place. Have a password-protected digital backup as well.

After the fire, follow these steps:

  1. Return home if authorities say it is safe to do so. The same goes for drinking water.
  2. Stay alert to hot embers, flooding due to the changing landscape and other information issued by authorities.
  3. Use fire-resistant materials to rebuild, renovate, or make repairs. A professional restoration company like SERVPRO of Citrus Heights/Roseville and Carmichael can help.