Recent Posts

Protect Your Home From Heavy Rain

3/25/2020 (Permalink)

heavy rain hitting a puddle Heavy rains can cause a lot of damage at your home or workplace.

Heavy rains are capable of damaging property and the moisture left after a rainstorm can cause mold. It is important to clean up any water left behind by a storm and to dry it right away. Mold can cause health effects to your family. It is critical to make sure your home is effectively protected from heavy rains. 

Protecting your Home from Heavy Rains

1. Have your roof inspected regularly. Look for signs of aging, sagging or any other damages. It’s recommended to have inspections done twice a year.

2. Clean debris from gutters and downspouts. Make sure gutters and downspouts are secured and water is properly draining away from the foundation of your home.

3. Ensure that openings like doors and windows, are sealed tightly and painted to prevent wood rot and other damage.

4. Locate low-lying areas on your property that may cause drainage issues. Contact a landscape or drainage professional to further examine the area of concern.

5. Install a sump pump to drain the water from within the structure to a proper area. Have a battery-operated sump pump for backup in case of a power outage.

6. Install a backwater valve to prevent city sewage from backing up into the plumbing system of your basement.

7. Hire a professional to inspect your chimney for cracks and other damage that may allow water to seep in.

8. Purchase sandbags if you live in an area prone to flooding or hurricanes.

If experiencing water damage at your residence contact a professional mitigation and restoration service provider. It can be overwhelming to handle a water damage claim, leave the cleanup and drying of leftover water and moisture to the professionals. SERVPRO of Citrus Heights / Roseville and Carmichael can help. Contact our office at (916) 966-2601.

Basic Facts About Mold

3/24/2020 (Permalink)

Damaged roof with tarp covering it Mold is usually found near leaky roofs, windows, pipes, and where flooding has occurred.

Mold can be quite a nuisance and can be very dangerous, especially for those with respiratory issues. Not only is mold dangerous but mold grows rapidly in places where moisture resides. Our homes and workplaces are surrounded by sources of moisture.

Mold is usually found near leaky roofs, windows, pipes, and where flooding has occurred. Mold grows typically well on paper products like cardboard, on tiles and wood products, in dust, paints, wallpaper, insulation, drywall, carpets, fabric, and even upholstery. The goal is to keep mold out of the home and to know what to do if you find mold. 

How does mold get indoors?

Mold enters easily through open doorways, windows, vents, and HVAC systems. Mold often comes indoors by attaching itself to clothing, shoes, and pets. 

How does mold grow rapidly?

Mold will travel indoors and drop in places where there is plenty of moisture. Materials that hold moisture have enough nutrients to allow mold to thrive and grow at a rapid pace. Keeping moisture out of the home is ideal but more difficult than expected.

How do I keep mold from growing?

SERVPRO of Citrus Heights / Roseville and Carmichael are Cleaning Experts

3/18/2020 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time, SERVPRO of Citrus Heights / Roseville and Carmichael would like to make our customers aware that we are specialists in cleaning services. We adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect residential and commercial spaces, according to the Centers for Disease Control and Prevention standards. We have many years of experience in dealing with biological contaminants and go above and beyond the scope of work that janitorial staff usually perform on a daily basis.

The CDC encourages cleaning of surfaces that are touched often such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. 

Other spaces mentioned in the CDC’s guidance for commercial spaces to be cleaned and sanitized include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. Currently there is no product tested against this particular strain of the coronavirus, however, we are following all guidelines as provided by the CDC and local authorities.

Call (916) 966-2601 Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Citrus Heights / Roseville and Carmichael , (916) 966-2601!


Why it is Important to Mitigate Fire Damages Quickly

3/5/2020 (Permalink)

Old photos scattered on the floor Our team can help restore old keepsakes damaged by fire.

When you have a fire in the home, it can devastate members of the home and be emotionally distressing. The most important step when there is a fire is to ensure all members of the home are safe. Once everyone is safe so much goes through the mind of a fire victim. Memories shared with loved ones inside the home flood through one’s mind. The stresses of accounting for the valuables and keepsakes that are irreplaceable come to mind. The last thing one thinks about is what steps are next. 

Once everyone is outside the home and the fire is extinguished, contact us. Our staff is available 24 hours a week and seven days a week. We will arrive on the scene quickly to assess damages and get to work right away. We even work with your insurance, saving you steps. Right now is a time for you to worry about other things. 

It is important to not put off mitigation and restoration. The longer soot residues remain in the home and on materials within the home the harder it will be to remove. Not only can the soot be hard to remove, but it can also carry further through the house and the leftover smoke is not healthy for you or your family. 

If you experience a fire catastrophe, contact our team. Call 916-966-2601. We will take care of your needs and make it as worry-free as possible.

SERVPRO of Citrus Heights / Roseville and Carmichael Uses Professional Equipment to Provide Professional Service

3/2/2020 (Permalink)

SERVPRO employee cleaning sewage with professional equipment SERVPRO of Citrus Heights / Roseville and Carmichael takes pride in the equipment we use.

SERVPRO of Citrus Heights / Roseville and Carmichael only uses professional and updated equipment. Our team takes pride in the equipment we use, and, in the training, we receive by SERVPRO. Our equipment is the latest technology and is up to date. Our equipment is tested regularly to ensure it works seamlessly upon arrival. 

Our goal is to alleviate any stress you may have regarding the project at hand. Understand when SERVPRO of Citrus Heights / Roseville and Carmichael’s staff come to the rescue we will address any issues you have right away. You can assure you are in good hands because we follow the standards set by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

The equipment we use is state of the art. A few examples of equipment used and when we used them is below: 

  1. Advanced moisture meters detect water that can be behind walls or under flooring. This meter not only detects the moisture but also informs staff how saturated the area is.
  2. In more difficult areas, infrared cameras are used to detect water in areas that may not be picked up by the moisture meters.
  3. Top grade industrial dehumidifiers and high-speed air movers are used to remove moisture from walls, ceilings, and floors. However, different size disasters call for different types of equipment.  
  4. Air scrubbers and deodorization agents may be used to remove odors from fire or water damages. This will help with odors and help with air quality control. The air scrubbers we use will remove chemicals, contaminants, and gasses from the air through a filtration process. The deodorization agents control the odors helping to eliminate them from the air.  

This is just a small sample of equipment and methods that may be used to address your fire or water damage concerns. It takes professional equipment and professional staff to take care of water or fire damages. We are here for you. Contact 916-966-2601.   

Why Choose SERVPRO of Citrus Heights / Roseville and Carmichael

3/2/2020 (Permalink)

Corporate office of SERVPRO SERVPRO has over 1700 franchises nationwide.

There are so many different companies that provide cleaning, mitigation, and restoration services on a professional level. An unexpected water or fire disaster takes place and it is unclear who to call in your dire need of help. It is hard to decide which company will help you, what company can take on the task of completing the task from inspection to completion?  

  1. SERVPRO of Citrus Heights / Roseville and Carmichael is not like other companies. SERVPRO holds on to family business values that help us shop small businesses, as SERVPRO started in 1967 as a painting business by Ted and Doris Isaacson. The values that were so important to their success then, hold now. Now SERVPRO has over 1700 franchises nationwide. If the job is too big for one franchise, multiple franchises will come together quickly to address the emergency. Not many companies have this option.  
  2. SERVPRO of Citrus Heights / Roseville and Carmichael is locally owned and operated by Rob and Jen Carpenter. This location was opened over 37 years ago and operates with over 20 employees and has a wide range of vehicle types and equipment types to work in the field effectively. 
  3. We will work directly with your insurance company to ensure the work completed is covered. If it is not covered by your insurance company, we will let you know pricing and what to expect next.
  4. Our technicians are highly professional and trained. They will work quickly and efficiently. 
  5. Let SERVPRO of Citrus Heights / Roseville and Carmichael’s testimonials speak for themselves. 

If you have any questions, please contact as soon as possible. Call 916-966-2601

Identifying Water Contamination Types

2/27/2020 (Permalink)

manifying glass with a white background SERVPRO of Citrus Heights/Roseville and Carmichael will identify and restore water damages using water contamination types as a guide.

In an event, your home or business suffers from flooding it is very important to identify the water contamination types. The type of water in the vicinity affects the specific restoration process to be used.

Types of Water

  • Category 1 “Clean Water”

Clean water is not dangerous.  An example of clean water would be from a broken pipe; however, clean water can become gray water quite quickly.

  • Category 2 “Gray Water”

Gray water may be a cause for health concern. Gray water could have been clean water (from a busted pipe) and sat for more than 48 hours. If clean water sits more than 48 hours, it becomes gray water because it has been exposed.

  • Category 3 “Black Water”

Black water is a health risk. Black water does not mean the water is the color black, it is a classification of the type of water only. Black water could be floodwater or sewage water. Sewage water is susceptible to bacteria, mold, fungi, and even viruses. 

If your home or building possesses water damage contact SERVPRO of Citrus Heights/Roseville and Carmichael right away. Do not let water sit, this can be costly and dangerous for residence or employees. Call 916-966-2601 and we will assess the water damage and restore your home or business “Like it never even happened.”

Protect Your Business from Costly Flood Damage

2/26/2020 (Permalink)

HVAC systems on the ground level Raise and/or floodproof your HVAC systems. Raising HVAC equipment will prevent costly damages.

Flooding happens often, and unless you have seen or experienced a flood you really have no idea what to expect. It is best to be prepared and understand ways to prevent costly damages with flooding at your business. Some questions come to mind, how to best be prepared and what to do in case a flood does happen? 

Common practices to prevent costly flood damage

Know your flood zone. You can look up your local flood zones at FEMA’s Flood Map Service Center or you may contact your city or county to learn where flood zones are in your local region.

  1. Learn the base flood elevation (BFE) for the location of your business to find out whether the elevation of your building’s lowest floor is above or below the BFE.
  2. Use dry floodproofing techniques. If your building is near a flood zone there are dry floodproofing techniques, you may follow to make sure your building has minimal damage in case of a flood.
  3. Ensure your company has flood insurance. Even if you are not in or near a high-risk flood area, flood insurance comes in handy and can be purchased through your private insurance company or through the federal National Flood Insurance Program (NFIP). Keep electrical components high and off the ground.
  4. Raise and/or floodproof your HVAC systems. Raising HVAC equipment will prevent costly damages.
  5. Ensure downspouts and slopes direct water away from your building and not toward the building.
  6. Landscape with native plants. Native plants can prevent soil erosion and help water drain better.
  7. Have backup power. Having backup power will enable air conditioning systems to still work in most cases. Air conditioners will help reduce humidity and moisture levels, this provided you fewer mold damages.
  8. Know where disconnect valves and cut-off points are for gas, water, and electricity. We can help locate these and document them for staff in case a flood emergency happens to your building your staff will be more prepared. 

For more tips on preventing be sure to follow our blog, SERVPRO of Citrus Heights/Roseville and Carmichael is a leading residential and commercial restoration and cleaning service provider in the area and often provides great tips for flooding, fire, and mold mitigation and restoration.

How Floods Start

2/25/2020 (Permalink)

Flood water high enough to cover a bench Flash floods come from heavy rain, ice or debris jams, and dam, or levee breaks.

Flooding is a concern all year long for Northern California regions. Flooding will usually occurs when there is a lot of rainfall in an area at one given time. Weather is not always the cause of a flood; they also occur when there is a failure from a water control structure like a levee or dam.

Flooding often occurs when rainfall or snow melting accumulates faster than soils can absorb or when rivers can’t carry the excess water away fast enough. The most common flood hazards in the local regions is from flash floods. 

Flash flooding happens at least 6 hours of the cause of the flood. Flash floods come from heavy rain, ice or debris jams, and dam, or levee breaks. Low-lying areas further away from heavy rain or large snowmelt are more susceptible to flooding than other areas.

Common means for flooding in the local Citrus Heights, Carmichael, and Roseville area is: 

  • River flooding often occurs when river levels are rising and these rivers overflow. River flooding often happens in dry areas.
  • Burn scars/debris flow flooding usually will occur after a wildfire. Vegetation burns away and soil properties are altered. This leaves the area with a bare ground unable to absorb the moisture that comes from rainfall. When a burn scar is rained upon the water runs across the surface to the lowest point of the ground.
  • Snowmelts from mountainous regions cause much of the flooding from the rivers in the local area. Once the snow melts and reaches the soil, the water doesn’t absorb properly because it is too much water for the soil. The snow melts and runs into rivers and lakes and gets to full, thus causing floods.
  • Dam or levees can break and cause major flooding. According to FEMA and the National Inventory of Dams (2007), there are over 80,000 dams in the United States and one-third of these dams can become a significant hazard if failure or mishap occurs from the structure. Dam failure and levee problems can happen with no warning at all. Causes of failure can come from natural causes like rainfall, landslides, earthquakes, or erosion by humans, etc.   

If your home or business experiences flooding a water mitigation and restoration company will have to assist in the damages. This is not something a home or business owner should take on themselves. 

The damage will need to be inspected right away. Water removal and extraction must begin right away to avoid more costly damages from other costly issues like that of mold. Once the area has been rid of the water, the drying and dehumidification process must begin. Know what to do and know who to call in case a water emergency occurs.

Checklist for Commercial Fire Safety

2/25/2020 (Permalink)

Fire alarm on a wall Complete regular inspections of your building’s fire and smoke alarms.

Is your commercial building set up for safety if a fire occurs? It is up to business owners to make sure that their employees and customers are safe if a fire emergency occurs. It is imperative that not only employees and customers are safe, but that business equipment and data stays safe as well as the facility itself. 

The checklist below will assist you in making sure that your business is in 2020 NFPA compliance. 

  1. Fire and smoke alarms - complete regular inspections of your building’s fire and smoke alarms.
  2. Test fire extinguishers and suppression systems. Complete scheduled tests on all fire extinguishers and make sure they work properly and have the proper amount of pressure. Store fire extinguishers in well-marked easy to get to locations.
  3. First Aid Kits - ensure first aid kits are easy to find and accessible. Replace any supplies regularly.
  4. Emergency lighting - install lighting through the building in case you need pathways lit up for evacuation purposes if a fire occurs. Check lights to ensure they are in good working order regularly.
  5. Fire safety training - make sure employees understand how to use fire safety equipment such as fire extinguishers and first aid equipment. Ensure employees have a basic understanding of fire safety. Fire safety training reduces the likelihood of small fires growing and the risk of injury.
  6. Emergency evacuation planning - have an emergency evacuation plan and make sure employees understand the plan.
  7. Remind employees of REACT:
    • Remove from danger
    • Ensure doors and windows are closed
    • Activate a fire alarm
    • Call 911
    • Treat the emergency as dangerous 

There may be other requirements that are industry-specific so be sure to investigate those regarding your industry and location.