What our Customers say...
Water Damage Testimonials
So my home flooded overnight and I had to immediately relocate. My life was in shambles and I felt helpless. Then came SERVPRO to the rescue. They came the following day and packed up all of my belongings, moved it out, stored it, and then moved it into my new place! Jen, the manager, was absolutely wonderful. She was kind, honest, and answered all of my questions promptly. The rest of the crew worked hard and always had a smile on their face. Overall, the customer service and quality of work by SERVPRO have been stellar and I couldn't have made a better choice. I was in good hands. Thank you all!
Why me? I had no idea this type of company even existed! I happen to come home from lunch and found water all over the place. I was freaked out! I called my husband and he said call those SERVPRO guys. I called and they were out here fast. They got everything pumped out and we're so nice! They explained everything to me and stepped me through the entire process. I was so amazed how clean the demolition was. They even dealt with our insurance company when the insurance guy was extremely hard to deal with. I felt like Rob and his team were had our back. Thank you!
My husband and I are so very grateful that we were referred by another satisfied SERVPRO customer to use them for a water leakage issue. We have been dealing with this for a few years now, and no one could figure it out!! Finally, they came in and rescued the day. Promptly, someone came to our house, assessed the issue, and it was all resolved within 24 hours. Amazing!!! Everything from the call in, to the service to the billing was a breeze. Everyone was nice, professional, friendly and straight forward. I highly recommend SERVPRO of Citrus Heights/Roseville.
SERVPRO was super responsive, very fast, and reasonably priced. When dealing with water damage, you want a company to partner with you and work to address the issues quickly and thoroughly. SERVPRO was great.
I experienced what I thought to be minor water damage to my floors/carpet when our laundry sink overflowed for a short period of about 10-15 minutes. After mopping/vacuuming evident water, I noticed that water was continuously appearing from behind the baseboards after repeated toweling. I then decided to put forth a claim to my insurance carrier, who promptly recommended that I call a water mitigation company to investigate the extent of the water damage and to dry out any remaining water. From a list of companies, I chose for no particular reason, SERVPRO. Even though it was afterhours, a SERVPRO crew arrived 2 hours later. They immediately assessed the situation, began to remove baseboard, tear out carpeting, and situate high-powered fans in strategic areas to dry out remaining water. After doing all they can, they left but returned with another crew promptly the following morning. They further investigated with a water/moisture detecting tool and discovered the presence of more water which had migrated to hallways, behind cabinets, hallways, and other rooms. I was surprised by the extent of the damage. After removing more baseboards, carpets, and cabinets, they brought in more fans and left them on continuously for 6 days, after which the drying had been complete. I was very impressed by SERVPRO's promptness, concern for our welfare, courtesy, and professionalism. They knew what they're doing and kept in mind our stressful state of mind as they carried out their business. I would use their services again should another like-situation arise and recommend their services to others in need.
Juan and his empathy was just was we needed. Professional in every sense of the word. All staff was friendly and explained daily through the process.
Got clean up completed on time. Crew knows their job well.
The SERVPRO® CRC Team was outstanding. I can't tell you how helpful Rick and especially Daniel are. They treated our house like it was their own. Daniel especially as attentive to every detail, professional, and prompt. Daniel is a rare professional.
Very friendly staff, all were professional & courteous. Randy was very knowledgeable on all my questions. A class act and a good guy. Thanks from the Pederson family.
My husband and I are so very grateful that we were referred by another satisfied SERVPRO customer to use them for a water leakage issue. We have been dealing with this for a few years now, and no one could figure it out!! Finally, they came in and rescued the day. Promptly, someone came to our house, assessed the issue, and it was all resolved within 24 hours. Amazing!!! Everything from the call in, to the service to the billing was a breeze. Everyone was nice, professional & friendly
Imagine coming home about midnight from an evening out and seeing water cascading down your driveway. That's what happened to my wife and me. Our washing machine had stuck open and flooded the back half of our house. SERVPRO was out the next day and started the process of getting our house back together. My wife and I were very satisfied and in fact recommended them to my 78 year old father-in-law. He was also very satisfied with the service they provided.
The SERVPRO team did an excellent job on the water damage repair of my apartment building in Sacramento. They were immediately responsive. After I called, Nate Ryan responded within minutes and provided daily updates throughout the process to me and the tenant. Rick Hengl and Paul Taylor did a wonderful job with the construction and restoration.